About

Especially in these challenging times, it can seem like your work life is full of difficult situations.

You have to give bad news, ranging from re-negotiating a deadline through to having to fire someone.

You need to ask for a change in behaviour, either from a staff member who reports to you, from a colleague or even maybe from your boss.

Your customers and stakeholders have expectations that need managing.

At times we all need to deal with someone who makes big demands on us.

Sometimes you might even be called on to mediate conflict between team members.

Here we help you to stay steady through difficult situations, to know when to listen and when to speak, plus, more importantly, how to listen and how to speak so things move forward in useful ways.

Finding your way through everyday conflict and crisis takes skilled persistent action.

We specialise in helping you (and your team) gain both the skills and the persistence to do so.

If you’re an individual looking for help, subscribe to the articles.
If you are part of, or manage, a team, explore our talks and workshops.