We offer various half-day, one-day and two-day workshops to explore the topics of communication in high-stakes situations.
Note: We only run workshops inside organisations; there are currently no public classes for individuals to attend.
All workshops will begin with an introduction to the fundamentals of conflict and crisis management. This introduction covers the four pillars of Options, Emotions, Listening and Speaking.
Fundamentals will either be half a day (for junior people) or a whole day (for more senior people or for those who have high-stakes conversations as a large part of their role).
You will learn how to prepare in a way that allows you to keep a clear head when things get tough.
We’ll look at procrastination, and how to change things around so you no longer put off necessary conversations.
We’ll work with you to discover your current style of responding to high-stakes situations, and realistic practical ways of improving your response.
You’ll study the mechanisms of conflict and crisis, so you can recognise patterns as they are happening.
You’ll explore the myths of how to listen, including when and how to move beyond ‘active listening’.
You’ll also learn how to speak to people in ways that make resolution more likely.
Finally, you’ll practice some emergency drills that you can fall back on when everything else fails!
After getting familiar with the fundamentals, we then focus on applying those skills to situations relevant to the roles of the participants.
- Advanced Complaint handling
- Delivering Bad News
- Leading Through Change
- Managing Stakeholder Expectations
- Facilitating group discussion
- High-stakes meetings
- Virtual situations (phone/video)
The Options part of the training can either be the afternoon of a one-day programme, the second day of a two-day programme, or a series of half-day follow-ups to a one-day workshop.
Because this material is so flexible, the next step is for us to have a quick chat about what you’re thinking of for your team/group.
If we are a good match, we then have a more in-depth discussion about the best way of structuring the workshops for your people.